LT Consumer Login
HT Consumer LoginSTANDARDS OF PERFORMANCE
| SERVICE REQUIRED | TIME |
| Normal Fuse-Off | |
|---|---|
| Cities and towns | 4 Hours |
| Rural areas | 8 Hours |
| Overhead Line/cable breakdowns | |
| Cities and towns | 6 Hours |
| Rural areas | 24 Hours |
| Underground cable breakdowns | |
| Cities and towns | 12 Hours |
| Rural areas | 48 Hours |
| Distribution Transformer Failure | |
| Cities and towns | 24 Hours |
| Rural areas | 48 Hours |
| Period of Scheduled Outage | |
| Maximum duration in single stretch | Not to exceed 12 hours |
| Restoration of Supply | By not later than 6.00PM |
| Voltage fluctuations | |
| No expansion/enhancement of network involved | Within 10 days |
| Up-gradation of distribution system required | Within 90 days |
| Erection of Substation | Within the time period as approved by the Commission. |
| Meter Complaints (Including Net Meter) | |
| Inspection and replacement of slow, fast / creeping, stuck-up meters | Inspection within7 daysin towns and cities and within 15 days in rural areas and replacement within 15 days thereafter |
| Replace burnt meters if cause attributable to Licensee | Within 7 days |
| Replace burnt meters if cause attributable to consumer | Within 7 days of receiving payment from consumer |
| Shifting of meter / service line | Within 7 days |
| Processing of application & intimation of relevant charges payable for new connection / sanction of additional load / Demand | |
| All Cases- If connection feasible from existing network for release of supply | Within 2 working days of receipt of application |
| If network expansion / enhancement required to release supply | |
| Release of supply - Low Tension | Within 7 days of receipt of application |
| Release of supply - High Tension 11KV | Within 15 days of receipt of application |
| Release of supply - High Tension 33KV | Within 21 days of receipt of application |
| Release of supply - Extra High Tension | Within 45 days of receipt of application |
| Release of new connection / additional load upon payment of all charges | |
| All Cases – If connection feasible from existing network for release of supply | Within 30 days of receipt of application* |
| Network expansion / enhancement required to release supply | |
| Release of supply - Low Tension | Within 30 days* |
| Release of supply - High Tension 11KV | Within 45 days* |
| Release of supply - High Tension 33KV | Within 60 days* |
| Release of supply - Extra High Tension | Within 180 days* |
| Erection of substation required for release of supply | Within time period approved by the commission |
| Transfer of ownership and conversion of service | |
| Title transfer of ownership | Within 7 days** |
| Change of category | Within 7 days** |
| Conversion from LT-1ph to LT-3ph & vice versa | Within 300 days* |
| Conversion from LT to HT and vice versa | Within 60 days* |
| Resolution of complaints on consumers bill | |
| If no additional information is required | Within 24 working hours |
| If additional information is required | Within 7 working days |
| Reconnection of supply following disconnection due to non payment of bills | |
| Cities and Towns | Within 4 working hours*** |
| Rural areas | Within 12 working hours*** |
| Reduction in Load | Before the expiry of second billing cycle |
* On receipt of prescribed charges
** On receipt of necessary documents and prescribed fee, if any
*** On production of proof of payment by consumer